A mother called an ambulance for a child with a 40 degree fever and convulsions. The dispatcher told her to bring it to hospital herself. Unable to arrange transport, the woman called the child's father who was abroad, who in turn called the police for help. Ultimately, it was the police who transported the child to hospital. So when should an ambulance be called and in what situations can the dispatcher refuse to send one? Find out more in an interview in 'Q&A for Breakfast' with Professor Dorota Karkowska, the Institute's patient rights expert.
Material available at Question for Breakfast' programme.